Find the challenges your team/startup would like to engage:
PKO Bank Polski is constantly looking for better ways of engaging with our clients in different segments:
-a new approach to customer service of the age scope of 65+, with particular stress on using mobile channels, adjusting existing bank offer and building value added services. Main challenges in that matter include
-Ways of engaging Gen Z customer, with focus on 13-18 age group, and value added services dedicated to young customer.
-smart ways to communicate and build relationships with our customers throughout all channels
PKO Bank Polski is actively looking for companies who’s solutions challenge the borders of financial services today. That relates to both, building new revenue streams with value added services and utilising open banking and API capabilities. Please note, that we are not looking for aggregators or purely tech solutions (software houses). Our scouting areas include in particular:
-Open API utilization,
-Usage of bank’s Premium APIs by external partners to improve its products and processes,
-Development of API Premium services with external partners,
-Third party providers for extended banking value chains,
-Non-banking products that might complete our product offer and bring our clients additional value.
PKO Bank Polski, as many other financial institutions worldwide is undergoing a digital transformation. It affects both, our client offering as well as the way we operate as an organization. Digitalization of our internal processes and working standards has become particularly important due to recent epidemic crisis. With big part of our workforce shifting to remote work, we are looking for solutions that could support following challenges:
Physical offices in times of remote work – solutions that support the way employees use our physical offices, when working partially remotely (PropTech related solutions, eg. booking resources, monitoring density of people in spaces, etc.),
Boosting creativity when working online – solutions that support remote team work, eg. offering ‘out of the box’ tools for brainstorming, networking etc.,
Managing remote teams – solutions that support managers and HR to evaluate and provide feedback to employees, who work remotely (HR Tech related solutions),
Shifting offline processes online – solutions that create digital workflows and digitize internal processes (Enterprise Tech solutions, eg. business trips booking, HR processes, etc.).
Development of our insurance business line, with cooperation of tech companies focuses mostly on product offering and digital solutions &tools that enhance sales. Our goal is to make our services more customized, provide our customer with access to self-service platforms and increase sales of insurance products. In particular, our scouting areas include:
- Identification & verification of a customer in digital channels – solutions that will make the entire process available and easy for customer as well as consultant, and assure it’s compliant with regulations
- Loyalty programs that will increase engagement of our clients, with a special focus on gamification, (This can be included in Challenge 1)
- Fraud prevention – solutions that use AI and machine learning to detect and prevent potential frauds in motor insurance,
-Health and Life Insurance – IoT solutions which support well-being of our customers and will help us adjust insurance charges to our customers lifestyle.
PKO Bank Polski is the largest employer in financial sector in Poland, with about 20K consultants all over the country. To enhance communication between branches and bank headquarter we are searching for solutions, that will help us to keep all sides in the loop. Moreover, we are constantly searching for solutions, that will help us to both engage our consultants and improve quality of customer service in our branches. In particular, we are looking for:
∙ Easy to use education or information platform for consultants with transparent interface and preferably with mobile version,
∙ Solutions to engage bank’s employees, especially with push notifications, comments section and more,
∙ Tools for communication with branches and onboarding of new consultants.