Improve and create new channels of communication with citizens, that do not require the interaction of municipal staff and also learn from the answers. It can be extended also to other services of the Town Hall that attend to citizen inquiries.
The expected results will be saved time by automating answers to common questions. And furthermore, when these questions get more complicated, have the possibility to transfer them to municipal staff.
Improvement in the attention to the citizen especially focused on solutions of chatbot with Artificial Intelligence.
The expected benefit is to open new channels with emerging technology and, on the other hand, to unload the personnel that attends the citizen from repetitive daily responses.