The problem is related to better customer flow management (more sales in the same period) as well as better customer satisfaction.
Autonomous customer flow management solution in retail store does not provide customer tailored solutions during high hours when autonomous queue management system is supposed to attribute the customer to specific type.
It is company’s problem in management customer flow in high hours.
To go an extra-mile with sales consultant in the store who would approach a customer for consultation before directing him/her to self-service or specific consultant. The specific needs are:
1.By observing customers in the queue, sales consultant can manually direct a customer to the best specific consultant;
2.Possibility to easily and promptly change options related to customer types in the whole queue management network or in specific stores;
3.Solutions on how to optimize queue management system in order to reduce customer waiting time, propose customer prioritizing.